Privacy Policy

1. Introduction

Lornex Trade ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this policy carefully to understand our practices regarding your personal data. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect and process the following categories of information:

• Contact information — such as your name, company name, email address, and telephone number when you submit an inquiry, request a demo, or contact us directly.
• Account and usage data — information generated through your use of our platform, including login activity, feature usage, and configuration settings.
• Technical data — IP address, browser type and version, device information, time zone setting, and other technology identifiers on the devices you use to access our website.
• Communications — records of correspondence if you contact us, including support requests and feedback.
• Cookie and tracking data — information collected via cookies and similar technologies as described in Section 7 below.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To respond to inquiries, demo requests, and support requests.
• To improve, personalize, and expand our website and offerings.
• To communicate with you, including sending updates, security alerts, and administrative messages.
• To detect, prevent, and address technical issues, fraud, or misuse of our services.
• To comply with applicable legal obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate business interests in operating and improving our services, and compliance with legal obligations to which we are subject.

5. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer support tools, under appropriate confidentiality and data protection obligations.
• Professional advisors including legal, accounting, and other consultants where necessary.
• Regulatory or governmental authorities where required by law or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal data is no longer required, we take reasonable steps to securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to distinguish you from other users, remember your preferences, and understand how our website is used. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. Please note that disabling cookies may affect the functionality of parts of our website.

8. Data Security

We implement appropriate technical and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Where personal data is transferred outside of your jurisdiction, we take steps designed to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection law.

10. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to certain exceptions.
• Object to or restrict certain processing of your data.
• Request portability of your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our website and services are intended for business audiences and are not directed at children. We do not knowingly collect personal data from individuals under the age of majority in their jurisdiction.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will indicate the date of the most recent revision at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch via our Contact page.

This document is a general template provided for informational purposes and does not constitute legal advice. Lornex Trade recommends consulting a qualified legal professional to ensure this policy meets all applicable regulatory requirements before use.